Shipping policy
Our Items Are Shipped from the USA within a few days :
When do we Ship After Placing your Order?
We Usually ship all orders within 3-5 business days. If you select Expedited Processing at checkout, we'll ship within 48 hours depending on which time and day in the day the orders are placed.
Which Carrier Do We used ?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
Some Items may take a few days Longer to a few weeks due to the Covid-19 However we we will provide excellent customer service.
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
- USA - Within 3-5 business days
- Canada - Within 4-10 business days
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
I DIDN'T RECIEVE MY ORDER
Please email us: customerservice@julesgifts.com provide your order number from the confirmation email. We'll help tracking down your order.
WHAT ABOUT CUSTOMS FEES-TAXES?
We do our best to help with your item/s arrives as smoothly and quickly as possible, including labelling the package with all information for customs authorities.
Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for what fees are due on items shipped from the USA.
If fees are charged by customs, they are payable by the recipient.
CANCELLATION & EXCHANGES /CAN I CANCEL OR CHANGE MY ORDER? We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun. Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
CAN I RETURN MY PURCHASE?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact us for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.
MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING
This is a very rare . We make every effort to accurately represent all designs and products.
It's possible you may have an item that is showing a defect, please take a few photos and send it for review, along with your order ID.